Shipping policy

Last updated: October 4, 2026

When your order ships

  • Ready to ship kits ship within 1-3 working days.
  • All other kits are prepared for you after you order. They take 5-25 working days before they ship.
  • Working days are Monday to Friday, excluding public holidays in Seville, Spain.
  • If your order includes both kinds of kit, we ship everything together once all items are ready.
  • Your delivery time is the preparation time above plus the carrier's transit time.
  • If we can't ship within the time shown, we'll email you a new date, and you can cancel for a full refund.

Where we ship and what it costs

Shipping costs are calculated and shown at checkout before you pay.

United States

  • UPS Economy: $15
  • Other UPS services: calculated at checkout
  • Free shipping on orders of $250 or more

Rest of the world (including Spain, the rest of the EU, the UK, Canada and Australia)

  • UPS services: calculated at checkout
  • UPS/Correos: €29
  • Free shipping on orders of €210 or more

A few products have their own shipping rates, which you'll see at checkout.

Transit time depends on the destination and on the shipping method you choose at checkout.

What's in the box

Kits from our web shop generally come with digital instructions, which we send you by email. Kits for business projects come with printed instructions.

Prices, taxes and import duties

  • Our prices include taxes, and the shipping cost shown at checkout also includes taxes.
  • Orders delivered within the EU have no import duties. Orders to the Canary Islands, Ceuta and Melilla may have import taxes charged on delivery.
  • Orders delivered outside the EU: import duties and customs fees are not included in our prices. They are calculated and charged at checkout, so there's nothing to pay on delivery.

Tracking

Every shipment is tracked. When your order ships, we'll email you the tracking number and link.

Lost or damaged parcels

We're responsible for your order until it's delivered to you.

  • If your parcel hasn't arrived 10 working days after the estimated date, or it arrives damaged, email support@buildamoc.com with your order number and photos of the parcel and packaging.
  • Please keep the packaging until we've resolved it.
  • We'll handle it with the carrier and send you a replacement or refund you, whichever you prefer.

Wrong or incomplete address

If a parcel comes back to us because the address was wrong or incomplete, we'll contact you to arrange re-delivery. Re-delivery may have a shipping cost.

Business projects

Delivery for business projects is agreed in each quote.

Contact

Questions about shipping: support@buildamoc.com