Refund policy

Last updated: October 4, 2026

Your right to cancel within 14 days

If you buy as a consumer, you can cancel your purchase within 14 days without giving a reason. This applies wherever you live.

The 14 days start on the day you receive the kit, or the day someone you name (other than the carrier) receives it. If one order arrives in several parcels, they start on the day the last one arrives.

How to cancel

Before the deadline, email support@buildamoc.com with your order number and a clear statement that you want to cancel. You can use the model form at the end of this page, but you don't have to. Your message only has to be sent before the period ends. We'll confirm by email that we received it.

Sending the kit back

Send the kit back within 14 days of telling us you want to cancel, to:
BUILDAMOC SL, Pino Melis 23, 41500 Alcalá de Guadaíra, Sevilla, Spain

We'll email you the return instructions. Please pack the kit carefully so it isn't damaged on the way.

You pay the direct cost of sending the kit back. If the kit is faulty, incomplete or not what you ordered, returning it costs you nothing (see "Faulty, damaged, missing or wrong items").

Your refund

  • We refund everything you paid, including standard shipping on your original delivery, within 14 days of the day you told us you want to cancel.
  • If you chose a delivery option that costs more than our cheapest standard option, we don't refund the difference.
  • Import duties and customs fees for deliveries outside the EU are not refunded.
  • We may wait to refund you until we receive the kit back, or until you send proof that you've shipped it, whichever comes first.
  • We refund to the payment method you used, unless you expressly agree to something else, and you pay no fee for the refund.
  • Your bank or card company may take a few days to show the refund.

Condition of the kit

You can open the box and check the kit as you would in a shop. A kit that has been built, or whose parts bags have been opened, has been used: it can't be sold again as new. If the kit has lost value because you handled it more than you needed to check it, we may reduce your refund by that loss, up to the full price of the kit.

When you can't cancel

The right to cancel does not apply to products made to your specifications or clearly personalized for you, such as custom designs, custom-printed parts or bespoke kits made to order for you.

Gift cards can't be returned or refunded.

Kits from our web shop are prepared for you after you order. Even so, you can cancel them under this policy. Sale and discounted items can be returned too.

Faulty, damaged, missing or wrong items

Please check your kit when it arrives. If a part is missing, damaged or wrong, or the kit is faulty, email support@buildamoc.com with your order number, and photos if you can.

  • You can choose a repair (for example, we send you the missing or replacement parts) or a replacement, at no cost to you.
  • If neither is possible, you can have the price reduced or get a refund.

This is part of your 3-year legal guarantee (see our Terms of Service) and does not depend on the 14-day cancellation period.

Exchanges

The fastest way to get a different kit is to cancel and return the one you have, and place a new order for the kit you want.

Business customers

The right to cancel applies to consumers. Orders placed by businesses, and custom business projects, follow the terms of your quote.

Contact

For any question about returns, email support@buildamoc.com. We reply within one business day.

Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract.)

To: BUILDAMOC SL, Pino Melis 23, 41500 Alcalá de Guadaíra, Sevilla, Spain, support@buildamoc.com

  • I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*):
  • Ordered on (*)/received on (*):
  • Name of consumer(s):
  • Address of consumer(s):
  • Signature of consumer(s) (only if this form is notified on paper):
  • Date:

(*) Delete as appropriate.

Please include your order number if you have it.