FAQs

Questions about MOC kits, orders and business projects.

These are the things people ask us most before and after buying a kit from our shop. If you're planning custom brick kits for a company, go straight to Business kits at the end.

MOC kits

What comes in the box, and who designs the models.

What is included in a BuildaMOC kit?

Every part you need to build the model, plus the instructions. The instructions are digital, and we email them to you when your order ships.

What is a MOC?

MOC stands for My Own Creation. It usually refers to a custom model designed by a fan builder rather than an official set.

Do you use genuine LEGO® parts?

Yes. We use original LEGO® elements only. Quality matters most on models with many small parts, where you notice right away if the clutch is weak or the parts don't match.

Who designs the MOCs?

Independent builders from around the world design many of the MOCs in our catalog. Each designer is credited and gets at least 10% of every sale of their kits.

Shipping

Preparation times, delivery and how kits are packed.

Which shipping methods are available?

It depends on the destination and the order. Standard shipping is usually the cheapest, and express may be available if timing matters more. Checkout shows the options for your address.

How long will it take to receive my kit?

Ready-to-ship kits ship in 1-3 working days. Other kits usually take 5-25 working days to prepare, plus shipping time. Most MOC kits are prepared on demand. After you order, we gather the parts, prepare the instructions when needed and pack the kit. Kits that have to be assembled by hand are at the longer end of that range.

Do you ship internationally?

Yes. We ship worldwide and work with different shipping providers to cover as many destinations as possible.

How are kits packed?

We pack each kit in a protective box. The parts usually come in separate bags, and we email you the designer's digital instructions when your order ships.

Payments

Payment methods, currencies and secure checkout.

Which payment methods do you accept?

Usually card and PayPal, plus any other methods checkout shows for your country. If you need to pay another way, ask us and we'll tell you if that's possible.

Is buying from BuildaMOC safe?

Yes. Checkout is encrypted, and a secure provider such as PayPal processes your payment.

Which currencies do you accept?

Many of the main ones. The currency you see in the store and at checkout depends on your region.

Orders & support

Order changes, tracking and help after purchase.

How do I place an order?

Add the kit you want to your cart and complete checkout. You do not need an account, although creating one can make it easier to track orders and come back later.

Can I cancel or change my order?

Sometimes. Many kits are prepared on demand, so once we start work on your order, changes and cancellations can be difficult. Tell us as soon as possible.

How do I track my order?

When your order ships, we send you the tracking details.

What if I have a problem with my order?

Contact us with your order number and a clear explanation of the issue. Photos are helpful if something arrived damaged or incorrect.

Business kits

Custom brick kits we design for companies.

Do you create custom brick kits for companies?

Yes. So far we have delivered 1,600+ business projects for 700+ clients.

What can business kits be used for?

Client and employee gifts, trade show giveaways and product launches, for example. People tend to keep a model they built themselves.

Can you create custom packaging?

Yes. Custom packaging is included in the price of every business kit, and your artwork can go on inserts and cards too.

How do I request a business quote?

Send us the idea, how many kits you need, the date you need them by and any brand or packaging requirements. We'll tell you what's realistic and ask for anything else we need to quote it.

For businesses

Planning branded brick kits for a company project?

We design the model, print your logo on original LEGO® elements and pack the kits in-house. Projects start from a minimum total project value of $3,500 USD.