GOT QUESTIONS? WE HAVE ANSWERS

The Basics

WHAT CAN YOU PURCHASE IN BUILDAMOC?
A Build a MOC kit includes all of the LEGO parts needed to complete a MOC, as well as the printed instructions or PDF files, depending on your purchase.
WHAT IS A MOC?
MOC stands for "My Own Creation". They are custom LEGO creations designed and built by LEGO fans. Like original LEGO sets, but for custom models.
DO YOU USE ORIGINAL LEGO PARTS?
YES. We cannot stress enough the importance of using original LEGO parts. From quality to ethics, no other brand will provide you the same value. We only use 100% original LEGO parts.
WHO CREATED MY MOC?
Our MOCs have been designed by different LEGO fans around the world. They get compensated for their hard work and creativity for every sale that we make.

Shipping Information

WHAT SHIPPING METHODS ARE AVAILABLE?
We offer multiple shipping methods to accommodate your needs. Standard shipping is the most economical, though it might be a little slower. It includes tracking and insurance. We also offer express shipping, in case you need us to process and ship your package at a rush.
HOW LONG WILL IT TAKE TO GET MY MOC?
Most of our MOCs are on-demand. After you place your order, we will start the process of gathering the parts and printing the instructions, packaging and shipping. This can take five to ten working days plus shipping time.
DO YOU SHIP INTERNATIONALLY?
Short answer, yes. Long answer, we ship to every corner of the world. BuildaMOC has partnered with different shipping agencies to make sure that we can accommodate every customer.
HOW DO YOU SHIP MY MOC?
We ship all MOCs in protected boxes, wrapped in bags, to ensure that no water gets in. The parts are separated in zip-loc bags, as well as the instructions. Nothing will get between you and your carefully packaged MOC!

Payment Information

WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept many payment methods. PayPal, credit/debit card/IBAN in the EU or Bank Transfer to a USA bank. If you want to pay with a different method that is not available online, you can send us a message to buildamoc@gmail.com and we will work with you!
IS BUYING IN BUILDAMOC SAFE?
Yes! I mean, what do you expect us to say :-).
Our payments are processed by PayPal or an external payment processor and all your details are safely encrypted. We are a registered company from the south of Spain, where we try to help you build your dreams.
WHICH CURRENCIES DO YOU ACCEPT?
We currently accept Euros and US Dollars.

Orders and Returns

HOW DO I PLACE AN ORDER?
Just place the item you want in your cart and check-out. You do not need to make an account, though it is recommended so you can easily come back and keep track of your orders.
WHO SHOULD I TO CONTACT IF I HAVE ANY QUERIES/PROBLEMS?
Please contact us using any of our contact methods. We will work with you to make sure that everything is perfect.
CAN I CANCEL OR CHANGE MY ORDER?
Since most of our MOCs are on-demand, it can be hard to cancel an order if we have already started processing it. If you have any special request that we can accomodate, please contact us using any of our contact methods and we will work with you.
HOW DO I TRACK MY ORDER?
After shipping, we will let you know your order's tracking number and where to track it.